Customer Care & Support Services
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Most companies utilize
less than 25% of the functionality of their
software. Our Down To Earth Solutions support team wants to change that statistic.
Our goal is to help you take full advantage
of each and every Down To Earth software feature. It's your information, we want you to
understand and use it.
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| As a licensed user of Down To Earth
Software, we are
dedicated to providing you with the best customer care and support services available. We realize
that every question or problem creates the possibility that your system can come to a halt, so we
make every attempt to respond to your needs as quickly as
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| We are continually updating our
current versions of Down
To Earth with enhancements or necessary corrections. If you are a supported customer of DTE, you
are entitled to these updates free of charge. Also as a supported customer, you will receive a
generous discount on the price of new versions of Down To Earth as they are developed and
released. |
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Technical Support
Hours:
7:00 am - 5:00 pm PST
Monday through Friday
530.387.3575
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| Support Services
available: |
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Training
sessions are available and tailored to your needs. Online
training sessions are schedule for as many or few people as you prefer and cover what you
need, when you need it. On-site training is also available for one-on-one or for an entire
department.
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Comprehensive but easy to
use User's Reference Manuals are provided for each Down To
Earth application in either MS Word® or Adobe Acrobat® format. Documentation updates are provided as
program enhancements are made and always available for download direct from our
Technical Support
web-site.
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Telephone or E-mail
assistance provides immediate response to your problem or
question. Usually, your problem can be resolved with this initial telephone call or e-mail
message sent.
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Online access to your system direct is
often utilized if your situation requires unique attention. Our experienced support team can
connect directly to your system, make the necessary adjustments, and have your software operational in
no time. |
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For the convenience of our existing
customers, we maintain a
Technical support web site designed to
promote a better understanding of the features and functions contained within the software. Link
to the support site for Frequently Asked Questions, user shortcuts, printing functions, patches,
and previous releases of the DTE newsletters.
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