Customer Care & Support
Services
|
Most companies utilize less
than 25%
of the
functionality of their software. Our Down
To Earth Solutions support team wants to
change that statistic.
Our
goal is to help you take
full advantage of each and every Down To
Earth software feature. It's your
information, we want you to understand
and use
it.
|
|
As a licensed user of Down
To Earth
Software,
we are dedicated to
providing you with the best customer care and
support services available. We realize that
every question or problem creates the
possibility that your system can come to a
halt, so we make every attempt to respond to
your needs as quickly as
possible. |
|
We are
continually updating our current
versions
of
Down To Earth with enhancements or necessary
corrections. If you are a supported customer of
DTE, you are entitled to these updates free of
charge. Also as a supported customer, you will
receive a generous discount on the price of new
versions of Down To Earth as they are developed
and released. |
|
|
Technical Support
Hours:
7:00 am - 5:00 pm
PST
Monday through
Friday
530.387.3575
|
|
|
| Support Services
available: |
 |
Training
sessions
are
available and tailored to your needs.
Online training sessions are schedule for
as many or few people as you prefer and
cover what you need, when you need it.
On-site training is also available for
one-on-one or for an entire
department.
|
|
|
Comprehensive but easy
to use
User's Reference Manuals
are provided for each Down To Earth
application in either MS
Word® or Adobe
Acrobat® format.
Documentation updates are provided as
program enhancements are made and always
available for download direct from our
Technical
Support
web-site.
|
|
|
Telephone or E-mail
assistance
provides immediate
response to your problem or question.
Usually, your problem can be resolved
with this initial telephone call or
e-mail message
sent.
|
|
Online access to your
system direct is often utilized if your situation
requires unique attention. Our experienced
support team can connect directly to your system,
make the necessary adjustments, and have your
software operational in no time. |
|
|
For the convenience of
our existing
customers
, we maintain a Technical
support web site designed
to promote a better understanding of the
features and functions contained within the
software. Link to the support site for
Frequently Asked Questions, user shortcuts,
printing functions, patches, and previous
releases of the DTE
newsletters.
|
Back to
top
|
