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Water Billing
Work Order...
The Down To Earth
Work Order
is
an optional part of the
Water/Utility
Management suite of
applications. Working with the Inventory kept
on hand for repair and maintenance, Work Order
tracks the costs of repairs for LID, internal
district costs, and if needed, costs billable
to an outside
contractor.
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The
customer or water master calls in a
possible repair situation. A
technician is assigned for an
assessment. The situation is
resolved. Then the work order
is closed with the technician's
final report of time and materials.
Labor, equipment, parts, or other
services are associated to the work order
created and recorded for either an
in-house audit trail or outside
billing.
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Accounting entries are
automatically generated for any
inventory, cost, sales, internal
accounts, and if necessary, accounts
receivable. Inventory quantities are
relieved for parts utilized enabling the
warehouse to keep close watch on stock at
hand.
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There are many features
associated with Work Order and
interfacing applications. Some sample
features are listed below or link to our
Spec sheet for even more details
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| Work Order
Highlights: |
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Work
Order records customer service requests along
with accounting and repair history,
optionally referenced by the Local
Improvement District
(LID). |
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Choose
to automatically assign (sequentially) or
manually assign the six digit work order
number for reference with an automatic date/
time stamp, regardless of how the number is
assigned. |
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There
are four separate sections for free-form
comments, Other instructions, Shut-off
notes, Field
notes, and Follow-up
notes. |
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Every
service call is different and requires unique
information. Some Work Orders are very
detailed while others contain only the basic
information. Most calls are for a
particular parcel but could be in the middle
of an intersection. |
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DTE
updates the home phone number entered,
automatically, in the Name/address record to
insure current
information. |
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Search
for an open or closed work order by
the work order
number itself, the
owner
ID associated with the
parcel, the street
number of the address,
the street
name,
or the LID. Display a search list and
quickly find the one you
want. |
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Any code
can be defined 'on the fly' from within an
entry window (click on the green field name),
returning to the original window when
complete. |
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View and
enter more extensive notations by
Owner/Customer, for specific topics, and
include a Date, Time, ID, and "WO" DTE
Application automatic record
stamp. |
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The work
order format is partially pre-defined but
also allows a free form, user defined section
of the most common items used. The field
simply checks the item and marks the size for
the business office to
enter. |
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Billable
invoices are automatically interfaced
directly to the Water Billing application,
controlled item on hand quantities are
reduced, and accounting distribution is
created all within the post process.
(Accounting distribution is then interfaced
to General Ledger, usually at the end of the
accounting period.) |
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