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Water Billing Work
Order...
The Down To Earth Work Order is an optional part of the Water/Utility Management suite of applications. Working with the Inventory kept on hand for repair and
maintenance, Work Order tracks the costs of repairs for LID, internal district costs, and if
needed, costs billable to an outside contractor.
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The customer or water master calls in a possible
repair situation. A technician is assigned for an assessment. The situation is
resolved. Then the work order is closed with the technician's final report of time
and materials. Labor, equipment, parts, or other services are associated to the work order
created and recorded for either an in-house audit trail or outside billing.
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Accounting entries are automatically generated for
any inventory, cost, sales, internal accounts, and if necessary, accounts receivable.
Inventory quantities are relieved for parts utilized enabling the warehouse to keep close
watch on stock at hand.
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There are many features associated with Work Order
and interfacing applications. Some sample features are listed below or link to our Spec sheet
for even more details ...
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| Work Order
Highlights: |
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Work Order records customer service
requests along with accounting and repair history, optionally referenced by the Local Improvement
District (LID). |
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Choose to automatically assign
(sequentially) or manually assign the six digit work order number for reference with an automatic date/
time stamp, regardless of how the number is assigned. |
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There are four separate sections for
free-form comments, Other instructions, Shut-off
notes, Field
notes, and Follow-up
notes. |
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Every service call is different and
requires unique information. Some Work Orders are very detailed while others contain only the basic
information. Most calls are for a particular parcel but could be in the middle of an
intersection. |
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DTE updates the home phone number
entered, automatically, in the Name/address record to insure current information. |
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Search for an open or closed work
order by the work order number itself, the owner
ID associated with the parcel, the
street number of the
address, the street name, or the LID. Display a search list and quickly find the one you want. |
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Any code can be defined 'on the fly'
from within an entry window (click on the green field name), returning to the original window when
complete. |
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View and enter more extensive
notations by Owner/Customer, for specific topics, and include a Date, Time, ID, and "WO" DTE
Application automatic record stamp. |
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The work order format is partially
pre-defined but also allows a free form, user defined section of the most common items used. The field
simply checks the item and marks the size for the business office to enter. |
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Billable invoices are automatically
interfaced directly to the Water Billing application, controlled item on hand quantities are reduced,
and accounting distribution is created all within the post process. (Accounting distribution is then
interfaced to General Ledger, usually at the end of the accounting period.) |
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