Down To Earth
When you need help, timing is everything. Down To Earth offers software
support and solutions, 24/7 via the DTE software support web
Of course, answers and solutions are also available with that personal
touch. Be sure
to Contact Us
during business hours to talk direct with any of our dedicated software support
We know your time is important.
So, we offer quick and easy tools to get you started. DTE
Basics assist new operators with the very basic
information. The Top 5 keyboard shortcuts and Getting around the menus are just two of the DTE Basics to
point you in the right direction, right away.
Frequently Asked Questions
(FAQ) provide solutions to those questions that pop up now and
again. FAQ links
are available by individual application or topics such as Financial Statement formats,
month/year end Procedures, and Printing.
If you run into
an strange situation or message on your screen, you may find a direction or suggestion with our
Tips. Hints and tips for common issues can help you know what might have
happened and how to resolve it.
Systems may change at any
point. Release notes and Program Patch
information for current and prior versions can help. With today's technology,
we offer software adjustments and updates for easy integration. Please contact Down To Earth Technical Support
for help, questions, or patches for prior DTE versions.
manuals, past DTE
Solutions newsletter issue Archives, and Windows®
Desktop icons are offered for download directly to your work station. Easy access to
detailed information becomes local to your day to day tasks.
New Down To Earth and SynergyDE distributions,
upgrades, and W-2 / 1099 reporting changes are also available. Contact Down To Earth Technical Support for information and the necessary
special download links.
Assistance in hardware selection can also be
found within the System &
Platforms link. Detailed operating system specs, hardware options, and
emulation choices are provided. Personal guidance to your individual business is also
available when needed.
For your IT departments, we offer DTE
and SynergyDE Installation
Guides, tips, and troubleshooting information. We recommend
reviewing the complete installation documentation, however, these guides are intended to complement
the installation instructions. As an example, we offer helpful hints for Down To
Earth and SynergyDE software installations, changes, setup, and upgrades.
For complete documentation on any Down
To Earth or SynergyDE product, personal assistance, or questions regarding your system or installation,
Resource information from
this web-site is designed for use by Down To Earth customers. Both
v3.5 and v7 series of the Down To Earth software are supported. Although prior versions of software are addressed, technical
information within this site is based on the current v7 series