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Down To Earth - Installation Guides

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DTE Install Guide DTE Install Guide

Down To Earth installations are self-extracting for Windows® or our support team can remotely install.  Because system and technology are changing so rapidly, we also offer install guidelines to assist your IT department , if needed. 

Please browse the below notes for information regarding Servers & Printers, using xfServer, Environment variable settings, and Errors that may benefit you now or in the future. 

Server & Printer names

Server and printer names must not   have a hyphen/dash ( - ) in their name. It is suggested to keep the server and printer names as short as possible -- the two names combined should be less than 20 characters.   This allows room for other designations within the DTE Printer device assignment field that is 30 characters total:

/QNAME=\\SERVER\PRINTER/QDEL 

123456789012345678901234567890

 

Debugging USB Printers (Windows  ®)

Testing a printer output sometimes involves printing a small text file via a DOS window.   With an LPTx local printer or designated networked printer assigned to a local port, the command is usually,

copy filename.ext LPTx

For USB rather than Serial ports assigned, the process may require additional steps to assign a LPTx value.  To redirect the DOS printing to the USB printer…

  • At the DOS prompt, type (from a DOS prompt, type  hostname  for your  computername    The Properties, Share Tab of your printer discloses the  printersharename  :  

net use LPT# \\computername\printersharename /persistent:Yes

  • To verify the connection was successful, use the following DOS prompt command.
    net view \\computername 
  • To test that the printer has been successfully configured, at the command prompt, type the following to print a directory listing to the LPTx port: 
    dir > LPTx

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Printer setup 

As an alternative, you can define the \\server\printer using the NET USE system command.   In a DOS box, type:

NET USE LPT3 \\Servername\PrinterShareName 

NET USE LPT3 \\ACCTING1\HP920 

The above examples link the value of LPT3 with the Servername and assigned printer/shared name.  Then within DTE, the Device is assigned LPT3.

 

 

xfServer settings in the synergy.ini file 

To designate the use of xfserver for the FIL and UTF folders, the synergy.ini file must be changed to utilize the server name.  Some legacy clients such as Win98 PCs require the absolute IP address rather than the servername (with Windows update fall 2006).  For example:

FIL=d:\program files\dte\dtev70\fil\@servername      
(where d:\ is on the server) 

- or - 

FIL=FILSRV  :  @servername
(where FILSRV is previously defined) 

- or - 

FIL=d:\dte\dtev70\fil\@123.234.345.67

(where d:\ is on the server) 

To locate the servername assigned to your system, within the Control Panel, choose System, then the Network Identification or Computer nameTab should reveal the Computer Name assigned.

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Synergy.ini
  vs.   Synuser.ini  file 

The  synergy.ini   controls settings unless a  synuser.ini file is generated.  From that point on, the synuser.ini carries values that override the synergy.ini file.  The synuser.ini is not required and can be deleted if necessary to revert the defaults for that user back to the synergy.ini file.  The synuser.ini often carries specific parameters for a user as defined within the software for example, API preview parameters or Color definitions.

To check and see what the full path of your synergy.ini file utilized by the system you are on, type the following in a DOS box or Run… line:

synckini 

The pointer for the SFWINIPATH variable is displayed and you are prompted if you want to edit this file.

If you choose not to edit this file and you do have a synuser.ini file created, that full path is displayed next.  It is normally found under c:\documents and settings\ name \local settings\application data\synergex.

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SFWINIPATH environment variable 

Direct the system to the path where your synergy.ini file is located by setting your SFWINIPATH system environment variable.   To do this, within the Control Panel, choose System, then the Advanced Tab, Environment Variables button, and Add the SFWINIPATH to the system variables section. The field “value” is the path where your synergy.ini resides.

  

RETAIN_CONTEXT_CHANGE_ON_SIGNAL environment variable 

If your cursor remains in a field of entry after the <Enter> key is pressed, and requirs another <Enter> to advance to the next field, you may need to set an environment variable for RETAIN_CONTEXT_CHANGE_ON_SIGNAL to equal the value of 1  This is defined as a system environment variable the same as SFWINIPATH above.

 

Cannot find MSWindows Renditions

A possible reason for not finding the renditions file is due to the length of the path specified for the UTF logical.   If the UTF:dtkrnd.ism file is not found, the default synergy file is substituted.   Other possibilities include the UTF logical not pointing to the correct folder location or the file truly is not in the UTF folder.

 

Error 509 - cannot open syntxt file 

This is most often a result of the DBLDIR logical not being defined, either due to an incorrect path or the synergy.ini/.profile file not found.    Use the  synckini  command to check the path to the synergy.ini file within Windows environment and verify the paths within the .ini file for accuracy.

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 Additional install assistance is also available from our Technical Support department.

 

 

   

 

 

 

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