Down To Earth Technical Support

   

 

Software Solutions for today's business

 

What's your version?  What's Your Version?  

It's good to know what version you're running of any software you have installed.  Down To Earth is no exception.  In today’s ever changing world, not all software versions work on all hardware. Keep reading to find out what DTE and SynergyDE versions you have installed.

 

Down To Earth version:

The current Down To Earth v7 is easily identified from the menu bar. However, prior versions are not visible from within the DTE menu.

 

Windows Environments – v7:

What's your version?

 DTE v7 displays both SynergyDE and DTE versions by clicking on the “About” icon, upper right corner.
   

Non-Windows Environments – v7

While on the main DTE menu bar (where you select the applications), use your Help shortcut to display the version series. 

   

Any Environment – v3.5 and prior

Log into DTE and choose “System Manager” from the Miscellaneous menu column of the Main menu.

Choose “File characteristics” from the SM Maintenance menu column.

Choose GL for the application and enter glweek.ism for the Filename field. The window displays the Record length field to compare with the below information.

 DTE version                 Record length

DTE v3.5

DTE v3.4.1

DTE v3.4

1304

1090

1070

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Synergyde version:

Windows Environments

Left-click on the Start  button, select Run.

Type dbr  in the Open field prompt.

 

A window dislplays the Synergy Runtime Version number in the colored bar at the top. 

 

Non-Windows environments : 

Login to your system with the d2ev3 login you created when DTE was first installed. This login should set all required logicals.

With logicals set, type: dbr (unix) or run (vms)

The DBL runtime version is displayed.

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Technical Support hours:   

  Monday - Friday   
7:00 am - 5:00 pm PST
  

(530) 387-3575   
   


 


Currently Supporting:   

Business Software v7.0 & v3.5   
  Water Management   v7.0   


 


 

Link direct to:   

Down To Earth Home   


Need more help?   

support@datvsn.com   


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