The Customer Support Resource links from this page are intended for businesses with Down To Earth Business Software currently installed. Although prior version software is addressed and version 3.5 is supported, technical information provided is based on the current release, version 7 series of the Down To Earth software.

DTE Frequently Asked Questions and DTE Basic instructions are detailed in their respecitve menu links. FAQ links include topics such as Financial Statement formatting, Month end, Calendar year end, Fiscal year end, Physical counts, Purging data, and System/Version information. The Top 5 most commonly used shortcuts and Security concepts are just two of the DTE Basics links to get you going in the right direction.

Release notes and Patch information for current and prior versions is available as noted in the menu above. Please contact Down To Earth Customer Support team for specific information regarding updates not covered for prior releases listed.

Downloads are available for versions 3.5 and 7.0 User Reference manuals, past “DTE Solutions” newsletter issues, and Windows Desktop icons. Federal Payroll, W-2, and 1099 reporting changes are also available for supported customers. Upon special request, DTE distributions, updates, and SynergyDE distributions are also available for download -- contact Datavision/Down To Earth Solutions for additional information and the necessary links.

SynergyDE Installation notes, tips, and troubleshooting with regard to its Down To Earth association, are also linked in the above menu for your convenience.