Down To Earth Technical Support

   

 

Software Solutions for today's business

 

Down To Earth Technical Support Site Map

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  • The Down To Earth v7 Accounting applications added many new features we know you'll like.
  • Questions and answers for your Fiscal and Calendar year end, plus day to day questions that might pop up -- All within the Accounts Payable FAQs.
  • Occasionally, accounting, aging, customer and reporting issues arise that you don't remember how to resolve -- DTE Frequently Asked Questions for Accounts Receivable can help.
  • The Add, Change, and Delete functions are consistent within any operating system but keyboard shortcuts may be customized to your preferences.
  • The ascii decimal value in the first position of the Security master, Unique ID (UID) field, controls which DTE operators can proof or post other operator's transactions.
  • The calendar year end allows options for each company depending on their internal procedures and requirements for Accounts Payable, Payroll, and Inventory applications.
  • Choosing colors to use in Down To Earth for Windows isn’t as hard as you might think. So if you’d like to add some color to your day, read on …
  • Online training, telephone support, and product information are all options. Contact us -- we can help you find your solution with Down To Earth Business Software.
  • Tired of that old icon, choose from any of the DTE icons to customize your desktop.
  • New order copy function, Inventory item picture, and customer history are just a few new shortcuts introduced in the Distribution applications.
  • Where do you start? Right here. Down To Earth basics tell you what you need to know to get started, set up, and be on your way.
  • Software support resources found within this web-site are designed for current Down To Earth customers. Although prior versions are addressed, technical information is based on current releases.
  • Down To Earth installations are self-extracting but every system is different. Here we offer some install guidelines should you consider a change on your own.
  • Specific applications, versions, and summary of the program patches are for DTE v3.5. For prior versions, please refer to the "Summary of change:" section for details or contact us.
  • Inquire or download any of the application reference manuals for Down To Earth v3.5 in either Adobe PDF or Microsoft Word formats.
  • Here's what changed in DTE Business Software v3.5 release. Link directly to an application or review all notations, starting with General Ledger.
  • These program patches are for the Down To Earth applications version 7.0 series only. If you have an earlier version, please Link to "DTE version 3.5 & Earlier Patches" or contact us.
  • Download the most current and up-to-date reference manual for any of DTE v7 application Reference manuals.
  • Although DTE v7 release is a major upgrade, the same great features from previous versions of DTE are still in place plus an extensive list of new ones.
  • Sometimes you are looking for that added little bit of information for a particular application or maybe there is a new employee on board with a FAQ or just looking for answers.
  • Down To Earth FAQs are built from a knowledgebase of questions from our customers and answers from our experienced support team.
  • Financial Statement formats are usually designed initially then forgotten. Find out how to create new or change your formats.
  • If you've forgotten what I do at the end of the fiscal year or don't know the steps you take and in what order, find answers here.
  • New accounts, financial statement formats, Interface, and fiscal year end questions are the most common within the General Ledger application. Find help with G/L FAQs.
  • Find out how to easily getting around is -- make a menu selection, use and find Shortcut Keys, and activate the menu bar during window entry.
  • Many DTE v7 applications offer special Import and Export features to enable data sharing between systems and software.
  • If you're looking to download installation instructions for Down To Earth or just looking for troubleshooting information -- find it here.
  • Inventory management requires accurate information, fast. Find out about Customer pricing tiers, Special sale pricing, Serial/lot controls, Physical counts, and graphic displays for your items.
  • With the release of Down To Earth version 7 series, Job Cost was replaced with the more efficient Cost Center and some new applications were added.
  • Lost track of your DTE Solutions newsletter? Find any archive article for the last couple of years to view online or download to your local system.
  • Down To Earth security works on an exception basis. Everyone starts with the ability to access all of DTE applications, then restrict access by application, menu column, or menu selection.
  • Down To Earth security is sophisticated but simple to implement for any operator.
  • With today's quickly changing technology, program patches are required to allow existing programs to function correctly with new system advances.
  • Answers you're looking for regarding Payroll time sheet entry, government reporting, electronic submissions, employee taxes, deduction options, plus Check formats.
  • Your system is not complete without the right to tools to do the job. That's why there are many different options and peripherals supported by Down To Earth.
  • Physical Counts -- what do I do and in what order, Count Tags, Worksheet, or both? Find answers to these and other physical count questions.
  • Transaction posting processes update all the necessary data files with the information needed for reporting, inquiries, and a history of your business.
  • Fonts, margins, spacing, and queue choices can be confusing. Make it easy with DTE Printer setup help.
  • Down To Earth offers four options for printing reports -- to a defined Printer, view to Screen, save the report to the Queue, or create an output file with the Text File option.
  • Forms, faxes, internet, and options are the most frequently asked questions about printing and printer definitions. The solution is usually a simple matter of set up.
  • Several aspects of your business only need attention once in a while. Down To Earth is no different. We know it is easy to forget the steps when you only follow procedures once in a while.
  • Down To Earth Purchase Order tracks your orders from the time they are placed until they are on the shelf.
  • If you have years and years of data that you want to keep but don't really want to see every day, you can purge and archive the data records.
  • Downloads for v3.5 and v7 User Reference manuals, any DTE application you need.
  • See what great features were added and changes made for each application, each version jump, and how those changes may be right for you in DTE Release Notes.
  • Customer Sale Order Pricing, Web orders, Blanket orders, Backorders, Counter orders, and Custom forms are all adressed in the DTE Frequently Asked Questions for the Sales Order Entry application.
  • Capture your window image to report errors, informational messages, or just for internal procedure notes can be a real advantage -- A picture is worth a thousand words.
  • Find out how to download the current year AccuWage software and/or Register for your PIN for electronic submission to the Social Security Administration.
  • Although SynergyDE product installation is a self-extracting process, several options within the instalation require the user to know their system.
  • There are so many different system options available on the market. Down To Earth is available on most any platform -- see the pros and cons of each to get you started.
  • If your IT department is thinking of a system upgrade but not sure how that affects Down To Earth, we can help.
  • What type of hardware do you need? Will your existing system have the necessary requirements? What Operating Systems are supported? All great questions. We have great answers.
  • Tips & Tools provide details and hints to make your data entry speedy, efficient, and accurate.
  • Down To Earth has many Hot Keys and Shortcuts to do what you need to do quickly -- See the Top 5 used most often.
  • "What do I do when...." That's the most common question of all. Below find troubleshooting answers to common situations.
  • Various Down To Earth Software versions are supported with several SynergyDE versions and hardware configurations. Check our version chart to find the compatible combination for your system.
  • New neighborhoods, Water rights, Payment entry options, customer Inquiries, and special Billing situations all poplar questions in FAQ for the Water Management applications.
  • It's good to know what version you're running of any software you have installed. In today’s ever changing world, not all software versions work on all hardware.

 

 

   

 

 

 

Technical Support hours:   

  Monday - Friday   
7:00 am - 5:00 pm PST
  

(530) 387-3575   
   


 


Currently Supporting:   

Business Software v7.0 & v3.5   
  Water Management   v7.0   


 


 

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