DTE Technical Support Site Map

Alphabetical Sitemap
Navigation Menu Sitemap

• DTE Business Software Support
  Software support resources found within this web-site are designed for current Down To Earth customers. Although prior versions are addressed, technical information is based on current releases.
• DTE Basics
  Where do you start? Right here. Down To Earth basics tell you what you need to know to get started, set up, and be on your way.

• Getting around in DTE
  Find out how to easily getting around is -- make a menu selection, use and find Shortcut Keys, and activate the menu bar during window entry.
• Top 5 shortcuts
  Down To Earth has many Hot Keys and Shortcuts to do what you need to do quickly -- See the Top 5 used most often.
• Add, Change, & Delete
  The Add, Change, and Delete functions are consistent within any operating system but keyboard shortcuts may be customized to your preferences.
• Tips & Tools
  Tips & Tools provide details and hints to make your data entry speedy, efficient, and accurate.
• Operator Security
  Down To Earth security works on an exception basis. Everyone starts with the ability to access all of DTE applications, then restrict access by application, menu column, or menu selection.
• Printing in DTE
  Down To Earth offers four options for printing reports -- to a defined Printer, view to Screen, save the report to the Queue, or create an output file with the Text File option.

• Troubleshooting
  "What do I do when...." That's the most common question of all. Below find troubleshooting answers to common situations.

• Screen Capture
  Capture your window image to report errors, informational messages, or just for internal procedure notes can be a real advantage -- A picture is worth a thousand words.

• FAQs
  Down To Earth FAQs are built from a knowledgebase of questions from our customers and answers from our experienced support team.

• FAQ by application
  Sometimes you are looking for that added little bit of information for a particular application or maybe there is a new employee on board with a FAQ or just looking for answers.

• Accounts Payable
  Questions and answers for your Fiscal and Calendar year end, plus day to day questions that might pop up -- All within the Accounts Payable FAQs.
• Accounts Receivable
  Occasionally, accounting, aging, customer and reporting issues arise that you don't remember how to resolve -- DTE Frequently Asked Questions for Accounts Receivable can help.
• General Ledger
  New accounts, financial statement formats, Interface, and fiscal year end questions are the most common within the General Ledger application. Find help with G/L FAQs.
• Inventory
  Inventory management requires accurate information, fast. Find out about Customer pricing tiers, Special sale pricing, Serial/lot controls, Physical counts, and graphic displays for your items.
• Payroll
  Answers you're looking for regarding Payroll time sheet entry, government reporting, electronic submissions, employee taxes, deduction options, plus Check formats.
• Purchase Order
  Down To Earth Purchase Order tracks your orders from the time they are placed until they are on the shelf.
• Sales Order
  Customer Sale Order Pricing, Web orders, Blanket orders, Backorders, Counter orders, and Custom forms are all adressed in the DTE Frequently Asked Questions for the Sales Order Entry application.
• Water Billing
  New neighborhoods, Water rights, Payment entry options, customer Inquiries, and special Billing situations all poplar questions in FAQ for the Water Management applications.

• Procedures
  Several aspects of your business only need attention once in a while. Down To Earth is no different. We know it is easy to forget the steps when you only follow procedures once in a while.

• Fiscal Year End
  If you've forgotten what I do at the end of the fiscal year or don't know the steps you take and in what order, find answers here.
• Calendar Year End
  The calendar year end allows options for each company depending on their internal procedures and requirements for Accounts Payable, Payroll, and Inventory applications.

• SSA Electronic submission
  Find out how to download the current year AccuWage software and/or Register for your PIN for electronic submission to the Social Security Administration.

• Financial Statement Formats
  Financial Statement formats are usually designed initially then forgotten. Find out how to create new or change your formats.
• Physical Inventory counts
  Physical Counts -- what do I do and in what order, Count Tags, Worksheet, or both? Find answers to these and other physical count questions.
• Purge data
  If you have years and years of data that you want to keep but don't really want to see every day, you can purge and archive the data records.

• Import/Export
  Many DTE v7 applications offer special Import and Export features to enable data sharing between systems and software.
• Operator Security
  Down To Earth security is sophisticated but simple to implement for any operator.

• ASCII table
  The ascii decimal value in the first position of the Security master, Unique ID (UID) field, controls which DTE operators can proof or post other operator's transactions.

• Printer Setup
  Fonts, margins, spacing, and queue choices can be confusing. Make it easy with DTE Printer setup help.
• Printing Options
  Forms, faxes, internet, and options are the most frequently asked questions about printing and printer definitions. The solution is usually a simple matter of set up.
• Posting
  Transaction posting processes update all the necessary data files with the information needed for reporting, inquiries, and a history of your business.

• Reference Manuals
  Downloads for v3.5 and v7 User Reference manuals, any DTE application you need.

• DTE v7 Reference Manuals
  Download the most current and up-to-date reference manual for any of DTE v7 application Reference manuals.
• DTE v3.5 Reference Manuals
  Inquire or download any of the application reference manuals for Down To Earth v3.5 in either Adobe PDF or Microsoft Word formats.

• Desktop icons
  Tired of that old icon, choose from any of the DTE icons to customize your desktop.
• Newsletter download
  Lost track of your DTE Solutions newsletter? Find any archive article for the last couple of years to view online or download to your local system.
• Changing DTE Colors
  Choosing colors to use in Down To Earth for Windows isn’t as hard as you might think. So if you’d like to add some color to your day, read on …
• Versions
  Various Down To Earth Software versions are supported with several SynergyDE versions and hardware configurations. Check our version chart to find the compatible combination for your system.

• What's Your Version?
  It's good to know what version you're running of any software you have installed. In today’s ever changing world, not all software versions work on all hardware.

• Systems & Platforms
  What type of hardware do you need? Will your existing system have the necessary requirements? What Operating Systems are supported? All great questions. We have great answers.

• System Requirements
  If your IT department is thinking of a system upgrade but not sure how that affects Down To Earth, we can help.
• Peripherals
  Your system is not complete without the right to tools to do the job. That's why there are many different options and peripherals supported by Down To Earth.
• System Options
  There are so many different system options available on the market. Down To Earth is available on most any platform -- see the pros and cons of each to get you started.

• Installation Guides
  If you're looking to download installation instructions for Down To Earth or just looking for troubleshooting information -- find it here.

• DTE Install
  Down To Earth installations are self-extracting but every system is different. Here we offer some install guidelines should you consider a change on your own.
• SynergyDE install
  Although SynergyDE product installation is a self-extracting process, several options within the instalation require the user to know their system.

• Release Notes
  See what great features were added and changes made for each application, each version jump, and how those changes may be right for you in DTE Release Notes.

• DTE v7 Release Notes
  Although DTE v7 release is a major upgrade, the same great features from previous versions of DTE are still in place plus an extensive list of new ones.

• New Applications
  With the release of Down To Earth version 7 series, Job Cost was replaced with the more efficient Cost Center and some new applications were added.
• Accounting Applications
  The Down To Earth v7 Accounting applications added many new features we know you'll like.
• Distribution Applications
  New order copy function, Inventory item picture, and customer history are just a few new shortcuts introduced in the Distribution applications.

• DTE v3.5 Release notes
  Here's what changed in DTE Business Software v3.5 release. Link directly to an application or review all notations, starting with General Ledger.

• Patches
  With today's quickly changing technology, program patches are required to allow existing programs to function correctly with new system advances.

• DTE v7 Program Patches
  These program patches are for the Down To Earth applications version 7.0 series only. If you have an earlier version, please Link to "DTE version 3.5 & Earlier Patches" or contact us.

• DTE v3.5 Patches
  Specific applications, versions, and summary of the program patches are for DTE v3.5. For prior versions, please refer to the "Summary of change:" section for details or contact us.

• Contact Us
  Online training, telephone support, and product information are all options. Contact us -- we can help you find your solution with Down To Earth Business Software.