Most companies utilize less than 25% of the functionality of their software. Our Down To Earth Solutions support team goal is to help you take full advantage of each and every software feature. It's your information, we want you to use it.

As a licensed user of Down To Earth Software, we are dedicated to providing you with the best support services available. We realize that every question or problem creates the possibility that your system can come to a halt, so we make every attempt to respond to your needs as quickly as possible.

Training sessions are available and tailored to your needs. Online training sessions are schedule for as many or few people as you prefer and cover what you need, when you need it. On-site training is also available for one-on-one or for an entire department.

Comprehensive but easy to use User's Reference Manuals are provided for each Down To Earth application in either MS Word® or Adobe Acrobat® format. Documentation updates are provided as program enhancements are made and always available for download direct from our Technical Support web-site.

Telephone assistance provides immediate response to your problem or question. Usually, your problem can be resolved with this initial telephone support. If your situation requires additional attention, our experienced support team can connect directly to your system, make the necessary adjustments, and have your software operational in no time.

We are continually updating our current versions of Down To Earth with enhancements or necessary corrections. If you are a supported customer of DTE, you are entitled to these updates free. Also as a supported customer, you will receive a generous discount on the price of new version of Down To Earth as they are developed and released.

For the convenience of our existing customers, we maintain a support web site designed to promote a better understanding of the features and functions contained within the software. Link to the support site for Frequently Asked Questions, user shortcuts, printing functions, and previous releases of the DTE newsletters are just some of the features offered.